F.A.Q.

Frequently Asked Questions 

WHAT IS ZING SOCK CLUB?
ZiNG Sock Club is a sock service, offering a wide variety of designs all while giving back to the autism community.
WHAT IS YOUR SHIPPING POLICY?
Shipping is usually FREE and your product will ship in 2-3 business days after your purchase. A confirmation shipping email will be delivered.
IF I PURCHASED AN ONGOING SUBSCRIPTION, WILL MY CREDIT CARD GET CHARGED AFTER THE FIRST PAYMENT?
All subscriptions are for 1 Year (12 Months). Your credit card will only be charged once and never be charged again, unless you opt into a renewal.
CAN I RETURN MY SOCKS?
Yes, you have up to 14 days from the delivery date to return your socks that are unworn, defective or damaged during shipping. ALL TAG’S MUST BE ATTACHED
Worn and damaged or altered products will not be accepted for returns.
For further information about our Return Policy please email Hi@ZiNGsockclub.com.
We are happy to accept returns but because our platform is focused on the socks being a surprise, we will not accept returns simply based on you not liking it.
DO YOU SHIP INTERNATIONALLY?
We certainly can, but you are likely to incur an extra Shipping and Handling charge. Please email Hi@zingsockclub.com to learn more.
DO I GET TO PICK OUT MY SOCKS?
That is up to you. You can either shop or let ZiNG Sock Club make it a surprise.
WHAT SIZE SOCKS DO YOU HAVE?
Unisex 7-13
CAN I BUY YOUR SOCKS IN BULK?
We can make that happen.
Just email Hi@ZiNGsockclub.com with your request and we will get back to your shortly.
We like to supply athletic teams and wedding parties!
IF I PURCHASED A GIFT FOR SOMEONE, WILL MY SUBSCRIPTION RENEW WHEN THE GIFT ENDS?
All gift subscriptions are one time payments with no reoccurring payments in the future. Gifts will not renew!
CAN I CHANGE MY SHIPPING ADDRESS?
Definitely! You can either log in and manually control it or just send us an email atHi@ZiNGsockclub.com and we will assist you.
REFUND POLICY:
We will gladly refund the cost of any order made because of an error, as long as the product has not been shipped.
For our subscribers who have paid in full, we can issue a refund up to 90 days after the original purchase date for any existing months. After 90 days, we are unable to process any refunds.
We can cancel any future socks on a subscription and stop the processing once we are notified.
Remember we do not provide refunds for an item that you simply don’t like, but that doesn’t happen often.
Please contact Hi@ZiNGsockclub.com with any other questions or concerns